Shipping policy
1. Order Processing & Dispatch
All home furniture and storage orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to process your orders efficiently to minimize waiting time, letting you receive your home storage items and upgrade your living space as quickly as possible.
2. International Shipping & Delivery Time
We offer reliable international shipping for all our furniture and storage products. Standard international delivery usually takes 7–14 business days, depending on your destination country and local logistics conditions. If you need your household storage items urgently, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Cost Calculation
Shipping fees for bulky and lightweight furniture storage products are calculated in real time based on your total order weight, product size, and shipping destination. The exact shipping cost will be clearly displayed on the checkout page before you complete the payment. There are no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined by your local customs authorities. These additional charges are the responsibility of the order recipient. We highly recommend checking your local import regulations and relevant fees in advance to avoid unexpected extra costs for your furniture and storage goods.
5. Professional Packaging & Shipping Protection
As furniture and storage products require extra protection during transit, we adopt high-strength, shockproof, and compression-resistant professional packaging materials. All items are well-wrapped to prevent scratches, deformation, breakage or damage during long-distance transportation.
For high-value furniture and large storage orders, we provide an optional shipping insurance service at checkout, which effectively protects your purchase and brings you extra shopping peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and items upon delivery. If you find packaging damage, product deformation, scratches, missing parts or any visible defects, please take clear photos or videos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems, functional defects or accessory shortages after signing for the package, please contact our support team within 48 hours of delivery. After we verify the problem, we will provide targeted solutions including return, exchange, partial refund or accessory reissue services.
7. Customer Service Support
Our professional customer support team is available to assist you with any questions regarding order processing, shipping status, customs issues, delivery problems and after-sales services. Feel free to contact us anytime, and we will reply and solve your problems promptly.
We are committed to optimizing our logistics and after-sales system continuously, aiming to provide every customer with a fast, safe and worry-free shopping experience for home furniture and storage products!